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In some cases, your computer may display an error message stating the Telus wireless modem troubleshooting. There can be many reasons for this problem.

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Find Your Modem

Restarting the modem is often the most common response to Internet connectivity problems.
If you don’t know where your modem or TELUS Boost Wi-Fi is at home, you can usually ask a line phone, set-top box, or service card. If buyers have a basement, it’s worth taking a look, too. If you cannot find your modem or booster, contact your TELUS technical support representative for assistance.

Your modem should be similar to one of the following models. If you can’t seeIf there is no option here, call 310-TECH for just one free update, yours

Restart The Modem

1. To restart the switch, first unplug the power cord from the back of the device. If you have TELUS Boost Wi-Fi or Wi-Fi Extender devices, be sure to do the same for them.
2. Wait 30 seconds before plugging in the power cord. Reconnect your modem, restart Foundation and / or Boost, Wi-Fi.
3. as soon as the modem takes 2 minutes to restart
4. After passing 2 units, check if you are using. connected to your Wi-Fi network in the Wi-Fi settings of your light box. Then check the translation again by launching your browser.

Note. Restarting or even resetting the modem can only fix your problem for a while. If this problem persists, contact your TELUS technical support representative or use the TELUS Assist virtual assistant for further answers.

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The TELUS team is aware that our work covers many territories and contract areastorii. We are both grateful to the traditional lore keepers and elders who are leading the nation in America today and the young people who inspire us. We recognize the land and the benefits it offers to all of us, as well as everything that needs to be done to reconcile, in line with the Truth and Reconciliation Commission (TRC) 94 recommendations, calling for action and gratitude to those on which we live, work or turned into a visit. Find out more about TELUS’s responsibility for reconciliation .

The TELUS team is aware that our work covers many territories and contractual areas, and we are grateful as custodians of traditional knowledge and elders who are with us today, who develops in front of us and youth, which, according to experts, inspires us. We recognize the country with the benefits it offers to all, as an act of reconciliation, as useful through 94 Truth and Reconciliation Commission (TRC) appeals, and as gratitude to those in whose territory we live, work or must visit. Find out more or less about TELUS’s commitment to reconciliation .

By default, the reset modem resets all parameters to default configuration. You should only do this regularly if recommended by one of our agents and in our support articles.

To reset the TELUS Wi-Fi Hub to its original factory settings:

1. Look for a very gray button to reset your device to factory settings.
2. Use a thin target (such as a needle, paper clip, toothpick) and hold the reset button for 10 seconds until the Internet LED turns red.
3. Release the reset button.
4. Your TELUS modem will automatically restart your computer.
5. Wait up to 10 minutes for the process to complete normally
6. To reconnect to the device, you need to use the standard WiFi name and password on the sticker under the cover of our modem are indicated

Restoring your modem to factory defaults will delete and recreate any Wi-Fi usernames and passwords you may have. If you want help mode, you need your own network name and visit е. Change the name and password of your Wi-Fi network.

Note. Restarting or resetting your modem might only be a temporary solution to your current problem. If you find that the problem persists, please contact us so that we can find the cause of your problem and fix it.

How do I troubleshoot my TELUS WIFI?

Make sure your device is in the same place where your wonderful TELUS technician installed it.When it starts to move, put it back in place.Make sure your modem is configured correctly and looks like this:Make sure the DSL Internet LED is on.Reboot the working modem.

Internet LED is green WLAN / LED is off

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< p> Try to focus on the steps:

1. Restart the modem.
2. After connecting the Internet indicator, check the Wi-Fi indicator.
   • If it is still off, restart the modem.
3. If your internet connection is working, it is advisable that you see the default Wi-Fi network name on your device.

Resetting the modem will reject your custom network name and password. You will need to reconnect devices to the default network or reset your network alias and password.

Note. Restarting or resetting the modem will only provide a temporary solution to your immediate problem if you find it inconvenient if repeated I contact us to find the cause of the problem and solve it.

Internet light is reliable WLAN / light is off

1. Restart any modem.
2. As soon as the Internet indicator is on, check the Wi-Fi indicator.
   • If it is still off, restart the modem.
3. If the Internet is working, the device should have a default Wi-Fi network name.

Resetting the modem will delete your individual network name and password. You must reconnect devices to the default group or reset the network name but the password.

Note. Restarting or resetting the modem can generally be a temporary solution to the problem. If you find that the problem persists, please contact us so we can purchase and fix the root cause of your personal problem.

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