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In this user guide, we will identify some of the potential causes that could lead to the creation of antivirus software, and then suggest possible solutions that you can use to try to fix the problem.
Updated
If you suspect that your current computer is infected with malware and virtually all other antivirus programs (including startup scanning) have failed to fix the problem, you can use the Rescue Disk . Rescue Allows you to scan your computer when the system is down. This method greatly increases your chances of detecting and removing malware, since malware does not have time to take countermeasures.
Updated
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For more information on using hot spares, see the following sections:
Create A Rescue Disk
To burn, create a disc on a blank USB stick or a required CD:
- Another malware-free Windows computer with Avast Antivirus installed. For installation instructions, see the related article below:
- Latest Avast Antivirus Products:
- Avast Premium Security (formerly Avast Premier) | Free Avast Antivirus | Avast Omni
- Latest Avast Antivirus Products:
- An empty USB drive with at least 500MB (preferred method).
OR
- clean record CD / DVD burner; Burning software that can sometimes burn files in ISO format (alternative method).
Computers manufactured around the year 2000 may not boot from a USB flash drive. In this case, use an alternative method to obtain a rescue CD on a CD.
Boot Any Rescue Disk From Your PC
After creating the rescue disk, you can boot your computer containing malware from an external USB drive (preferred method) or CD (alternative method).
Scan Your Computer For Viruses
If a rescue disk is detected on your computer, you can start scanning for malware.
- Choose an option:
- Whole battle scans disks: whole computer.
- Selected Folders / Drives: Scans only certain types of folders or drives on your PC. Click To Edit, select the folders or CDs you want to scan, and then click OK.
Turn on the options р Scan all archives to scan compressed files (RAR, ZIP, etc.).
- Click Start Scan.
- If scanning is enabled, check the scan report and results window for detected threats.
Repair Or Remove Corrupted Files
After scanning your PC, the rescue disk will inform you of the results. If threats are found, you can choose to re-fix them (preferred method) or run it manually (alternative method).
When you restart your PC, you can usually remove the external USB / CD drive with the rescue disc.
Follow these steps to boot from the Rescue Disk on this USB drive:
To boot from the Rescue CD from the CD, follow these steps:
- Turn off your computer and insert the USB drive with the Rescue into the USB port.
- Insert the Rescue CD into your PC’s CD / DVD drive, then turn the PC over to make it crash.
- Turn on your computer to test. When your The computer starts, no doubt press the corresponding key to open the boot menu.
- Look at the text on the computer’s BIOS boot screen (usually the computer manufacturer’s boot and / or hardware boot information, which appears a few seconds before Windows boots) to show you how to access the bootable insert.
- Due to the large number of PC and BIOS manufacturers, there are many options for checking the boot menu. The most commonly used keys are Esc, F12, or F11. Some PC models or manufacturers also use other keys such as F10, F9, F8, or F5.
- After you find the correct key, go to the Start menu, restart your computer, and immediately press the corresponding key.
- If a boot menu appears, select the USB device trying to drive. It can be listed as peripheral devices ,
removableUSB stick,USB stick(sometimes indicated similarly in a submenu due to other storage devicesher. ) - When the boot menu appears, select the CD containing the rescue disc. It can be used as a
CD-ROM,CDROM,CD / DVD / CD-RW ...drive or (sometimes similarly on a submenu with other storage drives.) - After the information in the displayed message, press another key to start the rescue disk.
If you can't get to the boot menu, check your PC documentation on the manufacturer's website, or contact the manufacturer for help.
- Searching for text on the BIOS boot screen of my computer (usually the logo of each computer manufacturer and / or the hardware initialization information that appears a few seconds before Windows starts) will tell you how easy it is to click Access the Start Menu.
- Due to the large number of PC and BIOS manufacturers, there are countless ways to access the boot menu. The most commonly used keys are Esc, F12, or F11. Some PC models and manufacturers also use other keys such as F10, F9, F8 or F5.
- Once you have determined that key access to the boot menu is generally correct, restart your computer and immediately start pressing that key.
- On the Enhancements screen, click Auto Repair. Attempts at disaster recovery using the disk can remove malicious code from all attacked files, leaving the rest of the file intact. If any of the files cannot be recovered, the files will be automatically lost from the infected PC.
- When you exit the Rescue Disk, press and shut down your computer.
- Avast Premium Security 19.x
- Avast Free Antivirus 19.x
- Avast Omni 1.x
- Avast Premier 19.x < / li>
- Avast Internet Security 19.x
- Avast Pro Antivirus 19.x
- Microsoft Windows 10 Home and Pro / Enterprise Education / - 32/64 bit
- Microsoft Windows 8.1 / Pro Pro Enterprise - 32/64 bit
- Microsoft Windows 8 -10 / Pro / Enterprise - 32 or 64 bit
- Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 2 32-64 bit
- Microsoft Windows Vista Home Basic / Home Premium / Enterprise / Enterprise / Ultimate - Service Pack 2, 32/64 bit
- Microsoft Windows XP Home / Professional /Media Center - Service Pack 3, 32 bit
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