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Here are some simple methods that can help you fix the problem with v3 troubleshooting skills. g.Simply put, troubleshooting skills are a human skill management problem. Perfect troubleshooting skills mean you begin to gather the best information possible to determine the real problem and, moreover, provide the best possible solution by developing and evaluating all possible solutions.

 

 

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Troubleshooting procedure. Teaching computer troubleshooting skills involves creating logic using technical components to identify errors. It’s not about memorizing specific tasks for a specific problem. Programis focused on developing a methodological approach to troubleshooting computer problems.

You

Learn the basics of effective troubleshooting using technical judgment and problem identification. Through exercise and repetitive exercise, you can shape your technical reflexes to carry troubleshooting information.

Target Group: Technical Business Leaders, IT Analysts, Data Center Analysts, and Call Center Analysts

NOTE. The continuing education program complements ITIL and is ideal for technical managers looking to create a new, more productive and cohesive technical team.

Take this comprehensive computer troubleshooting training now and learn how to solve common problems.

Find Out How To Save Time And How To Better Solve Problems

Despite our hard work in preventive maintenance and monitoring, ourand computers and technology are doomed to fail. Our hopes are always merciful, but failure inevitably ends in disaster! Even if I’m exaggerating a little, the main message is still true: break things. This is where the art of troubleshooting can begin.

Yes, it is. I said art, not science. Although there are many options for troubleshooting methods and models, and many programs and certification paths are designed to cover troubleshooting steps, Best Troubleshooting Steps… ™ does not necessarily involve guidance or rigorous script. They use their knowledge of working with the system, their previous experience and, yes, a little intuition to directly determine the cause and the path to the solution. This is not always a good, hard and straight path. Even the most avid convenience store can sometimes be surprised by an unusual solution.

For those who are usually still young at fixing bugs, here are four tried and true tips to help you cope and find a solution without spending a lot of time and resources.

1. What’s going on?

It’s almost impossible to properly solve a problem if you haven’t seen it, especially with computers. There are really only two ways to “see” the problem. Either someone can explain the subject in detail to you in the correct amount, or you have to recreate the problem somehow in order to look at the subject yourself. Since most of the problems faced by basic non-technical users are the most common, you are unlikely to get all the details you need from them. Therefore, we must try to get the computer to do what the user claims it was doing. If in the end you can’t duplicate it, it’s best to do nothing at all. Ask the user to add screenshots of the problem the next time it is displayed, or let the technician see the problem before it goes away.

2. Stop, you fool!

No, I’m not calling you an idiot – that’s just a phrase. But I love this feeling. Easy, especially when people all over the world get bGet more technical knowledge and experience, be creative in troubleshooting and / or looking for complex (and exciting) solutions. Maybe it’s because we’re trying to turn our boss on. Or maybe we forget about simple gadgets because of skills. But my point is that finding relatively simple solutions will make your boss happier with you.

Let me put it this way: if you can’t connect to the network, will your boss desperately need a new router or a certain cable replacement? Probably cable, because the answer will be cheaper, faster, and less disruptive to the network. Generally, think about the cheapest and easiest solutions first before moving on to more complex and expensive options. And don’t be discouraged by the most obvious solutions either. When we try to have fun, “is this trendy? “,” Is this included? “And” you turned off and then turned on again? “Undoubtedly, they are often effective solutions to most of our problems. It is estimated that 80% of network problems are related to the physical layer of a particular OSI model.

3. Train, traintry

There are many books, courses and tutorials for troubleshooting. As an instructor, I find it helpful to familiarize myself with the resources even though I was just starting out as a technician. But if you really want to do well as a great store, come and buy it. Find your broken computer and check if it works. Hands-on experience is considered invaluable in developing your skills. You may find bad memory, but unless you hold the memory module in your hand, hear these beep codes during POST, or replace the module on the system board, you really do not understand the memory error.

4. “I know”

This phrase is not often intimidating to the technician. A person who likes to admit when he thinks. But a good trader doesn’t run for lack of knowledge. Instead, never knowing anything should force you to open up. This is especially difficult when you have your own end user or the airflow stops waiting for you to step in and save the day. You don’t want to let them down. But I guarantee that there will be a lot of website visitor It’s happier if he said, “Give me a few hours to study this problem, and I’ll come back to you,” than if you spend the whole day doing it. Imagine that you are fixing something when your family does not know what you are wasting time on. In this situation, honesty is essential. But where can you get more information?

4.1 Manufacturer’s documentation

The dealer’s documentation is a good place to start. Product courses often have a troubleshooting section with a number of common problems and possible solutions.

4.2 Your Turn

Perhaps there is a more experienced specialist who has already gone through this before and can advise you.

Warning for the less experienced: do not ask the same topic multiple times. It looks like you are not listening or understanding users, and perhaps you are not number 1 for this task. Take good notes and pay attention to what was said.

If you are the right person to ask for help, now is not the time to accumulate resources. For years, technicians have felt the competition On the part of younger and newer employees. It may have been when the old-timers had technicians who had to work a little harder to get to that level, and the younger generation seemed more intuitive about technology. In fact, there is often a misconception that when you are the only one who knows how to solve a problem, you are invaluable and therefore gain more confidence in the job. In fact, your business is putting it at great risk.

We often talk about redundancy and eliminating certain points of failure in an organization. Once you discover it, you are the only point of failure. It is in the interest of the organization that at least two women know the answer. So if someone is definitely not in the office, just about anyone can take care of them. Usually viewed from the point of view of the boss. What could be more valuable: a strong employee who must do everything for himself, or one who plays basketball and brings everyone to their level? Be a team player. Share your experience with your colleagues.

4.3 Do a Google search, see separate discussion forums. But remember, this is Publicly.

Another important resource is the Internet. User and tech forums are great places to get help, but probably not right away. Remember to keep the questions a little vague. Keep in mind that you are probably working on confidential ads and disclosing too many details about the public forum, which could be considered a real breach of security or privacy. Sites like www.tomshardware.Arecom are great places to find answers to common and unusual problems. The best lesson I have ever learned was from my first manager after he became a technician. Every time I asked for help, he asked: “Have you searched on Google?” It has personally helped me become a stronger and more personal problem solver.

By following these principles, you can develop specialized troubleshooting skills and become invaluable to your organization. If problems arise, people don’t panic – they will contact you.

If you’re just starting out and want to learn more about troubleshootingPC software and hardware, I recommend taking some IT Fundamentals Global Knowledge course or working towards your CompTIA A + certification. For social media technicians, the Network + Comptia certification, or generally a Wireshark troubleshooting course, is a respectable starting point.

Recommend Courses To Become A Great New Troubleshooting Expert

• CompTIA Certified Computer Fundamentals
• Preparing for CompTIA A + Certification
• CompTIA Network + certification preparation
• Network Basics
• TCP / IP Network

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